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Hepper products are built to last, and we stand behind our products 100%

Our #1 goal is to make cats and their parents happy. We regularly warrant our products against defects in materials and manufacturing for 6 months, but you can extend coverage for free.

Products like scratchers that are designed to be used up don’t apply 🙂

Extend your Warranty to TWO (2) YEARS for Free by registering your product.

If you experience any issues at all, just send us a note explaining the problem, and be sure to include some photos, and your order number. If we find the problem to be from defects in materials or manufacturing, we’ll promptly refund or replace the item.

Hepper® warrants the Hepper-branded hardware product and accessories contained in the original packaging (“Hepper Product”) against defects in materials and workmanship when used normally in accordance with Hepper’s published guidelines for a period of SIX (6) MONTHS from the date of original retail purchase by the end-user purchaser (“Warranty Period”). Hepper’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.